Privacy Policy
This Privacy Policy describes how Glemaris online store (hereafter referred to as “we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website glemaris.com (hereafter referred to as “the Website”) and make purchases. We operate in accordance with UK data protection law.
What Information We Collect
We may collect the following information:
- Contact Details: your name, email address, phone number, delivery and billing address.
- Order Information: details of your purchases and order history.
- Payment Information: your debit or credit card details or other payment information (processed through secure payment systems such as PayPal). We do not store your full card details on our servers.
- Website Usage Information: your IP address, browser type, pages visited, time and date of visit, and other data about your use of the Website. We may use cookies to collect this information (see our Cookie Policy for more details).
- Marketing Information (with your consent): your preferences regarding receiving marketing communications.
How We Use Your Information
We use your personal information for the following purposes:
- Processing your orders and managing your account.
- Delivering goods and providing services.
- Communicating with you about your orders and enquiries.
- Improving our Website and customer service.
- Preventing fraud and ensuring the security of the Website.
- Sending you marketing communications (only with your consent, and you can opt out at any time).
- Fulfilling our legal obligations.
How We Protect Your Information
We take reasonable security measures to protect your personal information from unauthorised access, use, alteration, or destruction. This includes using secure data transmission protocols (SSL/TLS) and other technical and organisational security measures.
Sharing Your Information with Third Parties
We may share your personal information with the following categories of third parties:
- Payment Processors: such as PayPal, to process your payments.
- Delivery Companies: such as Royal Mail and other couriers, to deliver your orders.
- UK Government Authorities: if required by law.
Your Rights
Under UK data protection law, you have the following rights:
- The right to access the personal information we hold about you.
- The right to have inaccurate or incomplete information corrected.
- The right to have your personal information deleted (in certain circumstances).
- The right to restrict the processing of your personal information.
- The right to data portability.
- The right to object to the processing of your personal information (e.g., for direct marketing purposes).
- The right to withdraw your consent to processing (where processing is based on consent).
To exercise any of these rights, please contact us using the contact details provided below.
Use of Analytics and Marketing Services
We use Google Analytics, Facebook Pixel, and Microsoft Clarity to analyse how visitors use our Website and the effectiveness of our marketing campaigns, as well as to improve user experience. These services may use cookies and other tracking technologies to collect information about your interaction with the Website.
Google Analytics: We use Google Analytics to analyse Website usage, which helps us to improve how it works. For more information, please see Google’s Privacy Policy here: Link to Google Privacy Policy.
Facebook Pixel: We use Facebook Pixel to track the effectiveness of our Facebook advertising and improve our marketing campaigns. For more information, please see Facebook’s Privacy Policy here: Link to Facebook Privacy Policy.
Microsoft Clarity: We use Microsoft Clarity, a behavioural analytics service, to help us understand how users interact with our Website through heatmaps, session recordings, and insights. This information helps us identify usability issues and improve the user experience. For more information, please see Microsoft’s Privacy Policy here: Link to Microsoft Privacy Policy.
Cookies
Our Website uses cookies. Detailed information about our use of cookies can be found in our Cookie Policy.
Links to Other Websites and Social Media
Our Website may contain links to other websites and social media pages. We are not responsible for the content or privacy policies of these sites and pages. We recommend that you review the privacy policy of each website and social media page you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Information about any changes will be published on our Terms and Conditions page. We recommend that you check this page periodically to stay informed of any updates to our policies.
Contact Details
If you have any questions about this Privacy Policy or our processing of your personal information, please contact us at:
Email: glemaris.com@gmail.com
Phone: +44 749 208 4634